Key Takeaways
- Sleep Number beds come with a 15-year limited warranty, offering full coverage in the first year and prorated charges from year two onward.
- The warranty covers defects in materials and workmanship, such as stitching issues, air chamber defects, and mechanical pump malfunctions.
- Exclusions include normal wear and tear, damage from misuse, accidental spills, and comfort preferences.
- Filing a claim requires contacting Customer Service, providing proof of purchase, and following troubleshooting steps.
- Costs for repairs or replacements vary based on the product’s age, with significant charges after the first year.
- Proper maintenance, such as using a compatible base and a mattress protector, helps preserve the warranty and extend the bed’s lifespan.
Buying a Sleep Number bed is an exciting investment in your comfort and sleep quality, but understanding the warranty can feel like a puzzle. I get it—nobody wants to deal with surprises if something goes wrong down the line. That’s why knowing the ins and outs of the warranty is so important.
From coverage details to what’s not included, there’s a lot to unpack. Whether you’re already a Sleep Number owner or considering making the leap, having clarity on the warranty gives you peace of mind. Let’s break it down so you know exactly what to expect if you ever need it.
Understanding The Sleep Number Bed Warranty
As someone who reviews mattresses and bedding, I know warranties play a significant role in protecting your investment. The Sleep Number bed warranty offers valuable coverage, but the details matter.
Coverage Period And Terms
Sleep Number provides a 15-year limited warranty on most of its beds. During the first year, repairs or replacements are fully covered without additional costs. For years 2-15, prorated charges apply based on the product’s age. Proof of purchase is required for all claims.
What’s Included In The Warranty
The warranty typically covers defects in materials and workmanship. Examples include stitching issues, defects in the air chambers, and mechanical faults in the pump or control system. Replacement parts or repairs address these issues depending on qualification criteria.
What’s Not Covered Under The Warranty
The warranty excludes normal wear and tear and physical damage caused by misuse. Items like punctures in air chambers, accidental spills, and improper installation fall under this category. It also doesn’t cover comfort preferences or changes due to natural aging of materials like foam layering.
How To File A Claim For Your Sleep Number Bed Warranty
Filing a warranty claim for your Sleep Number bed is straightforward if you follow the required steps. As someone who spends a lot of time testing and reviewing mattresses, I always emphasize understanding these steps to avoid delays.
Steps To Start A Warranty Claim
- Contact Customer Service
The first step is reaching out to Sleep Number’s Customer Service team. You can call them at 1-888-580-9237, email customerservice@selectcomfort.com, or send a written request to 9800 59th Avenue North, Minneapolis, MN 55442. From my experience, prompt communication ensures smoother handling of any claim.
- Obtain an RMA Number
You’ll need a Return Merchandise Authorization (RMA) number before shipping any parts or products back. Items sent without this number aren’t accepted, making this step non-negotiable. Trust me, skipping this will only cause unnecessary delays.
- Complete Troubleshooting Steps
To determine coverage under the warranty, Sleep Number’s team might ask you to run certain troubleshooting measures on the bed or its components. In my line of work, I’ve seen many claims resolved simply by following these steps.
Documentation You’ll Need To Provide
Accurate documentation speeds up the claims process. You’ll need proof of purchase, such as a receipt or a confirmation email. Additionally, be ready to provide photos or videos of the issue, as these help demonstrate the product’s condition. Based on my experience as a reseller, clear visuals drastically reduce any back-and-forth communication.
Having these details on hand ensures your claim gets processed as quickly and effectively as possible.
Common Issues And Warranty Solutions
As someone who has tested countless mattresses, I always find it helpful when brands provide clear solutions for common issues. Sleep Number’s warranty addresses several concerns effectively, ensuring customers experience long-term satisfaction with their beds.
Repairs Vs Replacements
Repairs are the go-to solution for minor defects like stitching issues or problems with the Firmness Control™ system. During the first year, these repairs come at no cost under the warranty. Afterward, repair fees are prorated based on the bed’s age, which allows owners to extend the life of their mattress affordably.
Replacements come into play for more significant issues, like severe sagging in the foam comfort layer. If the defect occurs within the first year, Sleep Number provides replacements free of charge. Beyond year one, partial costs apply. For instance, the Firmness Control™ system typically requires a replacement rather than repair, especially if the underlying problem involves non-functioning components.
Costs Associated With Warranty Claims
Warranty-related costs vary depending on the issue’s timing and the specific part in question. In the first year, replacements or repairs are free, giving buyers peace of mind. From year two onward, the prorated charges gradually increase, reflecting the item’s usage and age.
For example, the SleepIQ® technology module has only two years of coverage, meaning users pay for replacements after this period. Similarly, while the warranty covers sagging repair or replacement costs early on, the customer shoulders a percentage of these costs in later years. Shipping fees may also apply, which isn’t uncommon in the mattress industry.
Tips To Maximize Your Sleep Number Bed Warranty
Knowing how to get the most from your Sleep Number bed warranty protects your investment and ensures you enjoy your bed for years. Let me share expert advice for making the most of the warranty coverage.
Reading And Understanding The Fine Print
Carefully reviewing the Sleep Number bed warranty helped me understand its coverage and limitations. The 25-year limited warranty has specific terms, like no-cost repairs in the first two years and prorated charges from years 3 to 25. For instance, replacement costs increase by 4% yearly after year 3 and reach 96% by year 21.
It’s non-transferrable, meaning it applies only to the original owner who purchased the bed from Sleep Number or an authorized reseller. Ensuring personal use is a condition for coverage. When I sell Sleep Number beds, I always remind customers to save their invoices since claims require proof of purchase. Familiarizing yourself with exclusions—such as damage from misuse or normal wear—is crucial to avoid surprises.
Proper Bed Maintenance Practices
Maintaining the Sleep Number bed properly extends its life and aligns with warranty conditions. Regularly inspecting the mattress for defects, like stitching issues, ensures these concerns are addressed promptly under warranty. Cleaning the mattress base and ensuring no physical damage occurs also improves its durability.
Based on my experience, using a Sleep Number-approved base is essential, as using unsupported frames can void the warranty. I also recommend using a quality mattress protector to shield the bed from spills or stains, which aren’t covered. Periodically checking air chambers and ensuring connections remain secure prevents performance issues that could arise over time.
Conclusion
Understanding the Sleep Number bed warranty can make a big difference in how you approach your purchase and long-term care. It’s all about being informed, following the right steps, and maintaining your bed properly to get the most out of your investment. By knowing what’s covered, keeping your documentation handy, and taking care of your bed, you’ll feel more confident and prepared if any issues arise. A little effort now can save you a lot of hassle later.
Frequently Asked Questions
1. What does the Sleep Number bed warranty cover?
The Sleep Number bed warranty covers defects in materials and workmanship, such as stitching issues and mechanical malfunctions. However, it excludes normal wear and tear, physical damage from misuse, and comfort preferences. Always review the warranty details to fully understand the coverage.
2. How long is the Sleep Number bed warranty?
The warranty lasts for 15 years. Full repairs or replacements are covered during the first year, while years 2-15 involve prorated charges based on the product’s age. Proof of purchase is required to file a claim.
3. How do I file a warranty claim for a Sleep Number bed?
To file a claim, contact Sleep Number Customer Service via phone, email, or written request. Obtain a Return Merchandise Authorization (RMA) number before returning the item. Ensure you provide proof of purchase and required documentation like photos of the issue.
4. Are shipping costs included under the warranty?
No, shipping fees are not covered under the Sleep Number bed warranty. Customers may need to pay for shipping when repairs or replacements are processed after the first year.
5. Can the Sleep Number bed warranty be transferred to a new owner?
No, the warranty is non-transferable and applies only to the original owner. Ensure you retain proof of purchase to verify your coverage eligibility.
6. What is not covered under the Sleep Number bed warranty?
The warranty excludes normal wear and tear, physical damage from misuse, comfort preferences, and issues caused by using an unapproved base. It’s important to follow proper maintenance practices to keep the warranty valid.
7. What steps can I take to maintain my Sleep Number bed warranty?
To maintain your warranty, use a Sleep Number-approved base, conduct regular inspections, and follow proper maintenance guidelines. Avoid misuse or any modifications that may void the warranty.
8. What are prorated charges in years 2-15 of the warranty?
Prorated charges are partial costs you pay for replacements or repairs based on the age of the product. The older the bed, the higher the percentage of costs you’ll need to cover.
9. How are minor defects handled during the warranty?
Minor defects are repaired free of charge in the first year of the warranty. After the first year, repairs may involve prorated charges depending on the issue.
10. Is troubleshooting required before filing a warranty claim?
Yes, Sleep Number may ask customers to complete troubleshooting steps to determine if an issue falls under warranty coverage. Following these steps helps avoid delays in the claims process.
